COVID-19 Protocols

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In-home, in-person sessions are available. Virtual telehealth sessions will continue to be offered and encouraged where possible.


The decision of which type of session to choose will be based on individual preference, comfort level and recommendation by your therapist. In-person sessions are now available to be booked directly online. Telehealth sessions are to be booked directly through your therapist due to scheduling requirements. 


Please note the following changes that will be in place for any in-person session moving forwards. These changes have been implemented based on protocols outlined by the CPTBC, PHO, BCCDC and WorkSafeBC.


  • A screening questionnaire will be sent to you the morning of your appointment via Janeapp to ensure yourself and anyone in your household is not showing ANY signs of cough, fever, runny-nose, sore throat, chills, body aches, shortness of breath or chest pain; has recently travelled outside of the country or come in contact with anyone who has recently travelled outside of the country or been diagnosed with or presumed to have COVID-19.

  • You are encouraged to reschedule your in-person session or book a virtual session if you or anyone in your household fall within the above criteria. Late cancellation fees will be waived for any signs of illness.

  • In-person sessions may resume if you have had a negative Covid-19 test and been symptom free for 48 hours. The same applies for any therapist who has shown any sign of illness.

  •  Any other individual in your household who may be home for the appointment is asked to abide by social distancing procedures and remain within 2m of the therapist at all times.

  • We ask that you thoroughly clean your hands for 20-30 seconds with soap and water or 70% alcohol hand sanitizer prior to the therapist entering your home.

  • All therapists will carry 70% alcohol hand sanitizer with them and will abide by frequent hand washing pre and post appointment as well as pre and post PPE removal. Therapists are encouraged not to touch any surfaces within your home including sinks, faucets and doorknobs.

  • The decision to wear gloves will continue to be based on therapist discretion, medical indication as well as client preference.

  • Frequent and thorough cleaning of equipment being brought into your home will be performed with hospital grade disinfectant.

  • Please do not hesitate to contact your therapist directly to discuss further how we can all work together to ensure everyone's health and safety during this time.